WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
The Audio Visual Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.
WHAT YOU’LL DO:
- Work with events- and communication teams on Town Hall requirements and manage all parties involved to ensure a seamless execution.
- Provide advisory on AV setup (facilities, infrastructure, recording)
- Schedule setup and on-site support Cisco TelePresence (Executives only)
- AV hardware maintenance and vendor management, trouble-shooting, root cause investigation
- VC firmware upgrades and testing.
- Setup and on-site support Video Call (all clients), laptop setups, camera / microphone adjustments
- Perform video conference firmware upgrades and testing
- Schedule and monitor video conference call
- Support and manage virtual meeting rooms
- Manage channels of Audio Video control system/ Internet Protocol Television system
- Manage the operation of broadcasting recording camera (ie. announcement recordings), editing and upload to intranet.
- Monitor and manage audio levels during event for speakers, manage cameras, lights, video over TriCaster, WebEx, broadcasting from Audio-Visual booth
- Phone / Email / Calendar Management
(Audio-Visual support hotline, user email Video Call bookings, assist telepresence booking) and team calendar, priority management for Executive meetings) - Provide monthly report on support volumes, analysis and issues with action plans
- Assist audio bridge issues
- Support Trading floor events (IPTV only)
- Provide advisory on Audio-Visual setup (facilities, infrastructure, recording).
- To support Audio-Visual products / solutions : Video Conference, Cisco Telepresence, Laptop/iPad, setups, meeting room to connect Virtual desktop/ desktop
- WebEx / Teams/ Zoom/ Audio bridges
- Manage channels of AMX IPTV system
- Audio-Visual controls, TV broadcasting
- VC call scheduling in VQ and monitoring. Managing of virtual meeting rooms (trading floor).
WHAT YOU NEED TO SUCCEED:
- Min of 3 year working experience in AV support environment
- Good understanding and knowledge in video call connections, Digital Media Switchers, audio mixer, camera control.
- Good level of experience with virtual call (include but not limited to Webex/Zoom/Team) setup and connect
- Good level of experience with supporting change and incident management
- Good documentation skills and record keeping
- Experienced in hardware support, breakfix and troubleshooting.
- Experienced in live event support/logistic
- Proficiency in English language and local language where the technicians are based
- Ability to respond to issues and provide timely update, and escalation
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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