Reporting to the Director, Global S&OP Governance & Process Owner.
This role will drive the Sales and Operations Planning (S&OP) process design and discipline including Sales and Operations Execution (S&OE), and champion continuous improvement initiatives with the Europe Therapeutics organization. As a fundamental cross-functional integrated planning process, S&OP aligns demand and supply, playing a crucial role in achieving peak business performance, while S&OE focuses on short-term execution support. This position requires fostering collaboration and partnership across Global Operations, Commercial and Operations & Commercial Finance teams, thereby strengthening strategic decision-making capabilities. This role will also be tasked with governing and ensuring S&OP and S&OE process adherence while spearheading transformational changes through detailed documentation and effective implementation to enhance procedural maturity. By instilling a culture of continuous improvement, this role is essential in driving sustainable change to meet and exceed business objectives.
Responsibilities
- Develop, implement, and drive process adherence of S&OP/S&OE between Operations and specified Commercial and Finance Area senior-leadership and affiliates.
- Drive governance of S&OP/S&OE processes and manage cross-functional interdependencies to address governance, compliance, deviations and issues. Create and implement an audit schedule for the respective Commercial Area to ensure adherence to guidance and processes throughout the S&OP cycle, including Demand Review, Supply Review, Reconciliation, and Executive S&OP as well as S&OE. Establish best practices and standard templates based on the segmented portfolio.
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the S&OP/ S&OE processes by identifying challenges, implementing best practices, and leveraging leading class methodologies, technologies and data analytics to optimize planning and decision making.
- Partner, negotiate and influence without authority to senior-level stakeholders to drive alignment and support S&OP/S&OE implementation across Commercial, Finance, and Operations.
- Partner with cross-functional stakeholders to strategize business objectives and develop a continuous improvement roadmap that aligns processes with these goals, while coordinating with the Change Management team to ensure smooth implementation and execution.
- Build and maintain strong cross-functional stakeholder relationships by effectively influencing without direct authority, while collaborating with the technology team on system improvements that drive simplification and efficiency through automation.
- Collaborate with the Training and Change Management team to develop training and support materials and conduct training sessions as a Subject Matter Expert (SME) when needed.
- Facilitate performance metric development and monitor Commercial Area of responsibility, identifying areas of improvement
- Bachelor’s degree in preferred fields such as business, operations management, finance, science or engineering, or related degree.
- Experience in Pharmaceutical or Operations preferred.
- Proven experience fostering collaboration across cross-functional organizations while influencing without authority.
- Experience in formal S&OP and, or S&OE processes.
- Strong analytics skills, identifying trends, and making informed decisions. Ability to solve complex programs, develop action plans and drive continuous improvement.
- Effective leadership with executive presence and proven presentation and communication (oral & written) skills. Proven ability to communicate and deliver results, actions, decisions, and concerns with little direction or supervision in a timely manner. Demonstrated success as a collaborative team player.
- System experience across JDA (or other Demand Planning software), SAP (or other ERP systems), and QlikSense (or other reporting tools) preferred.
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