Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. Executes system Upgrade & Installations and Relocations and provides technical support for other CS activities when needed. Conducts mostly well-defined tasks, with a higher degree of independency and under limited supervision. Requirements Requires flexibilty and openess to accommodate various work settings, locations and interactions/collaborations with different colleagues. Experienced UIR Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience. Experienced in technical industry is required and/or semiconductor industry experience prefered. Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software. Responsibilities Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others. Problem handovers and routing Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Installation Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Upgrade Execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence. Provide feedback during execution in order to improve cycle time and performance. Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure. Process Optimization Signal gaps and improvement opportunities and reports it to the relevant stakeholders Training / advice Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed. Knowledge build-up and transfer Maintain and broaden own knowledge, shares best known methods within the work group. Coaching Provide appropriate support and assistance to less experienced engineers on first tasks. Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions. Thank you for your interest in ASML! This is your personal dashboard where you can easily check the status of your application(s), view jobs that match your profile, and change or delete your personal information. You'll also receive notifications through this dashboard about any additional information we may need from you or to let you know when tasks are ready for you to complete as part of our hiring process. ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.

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