EMR Operations Sr Process Expert Position Overview The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction. Key Responsibilities Operations Management Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs. Monitor workflow, productivity, and quality to achieve operational targets. Handle and resolve vendor and Local EMR queries in a timely and professional manner. Ensure accurate and timely execution of operational activities related to container maintenance and repair processes. Support business continuity through effective workload management and resource planning. Stakeholder Management Build and maintain strong working relationships with vendors, depots, and LOC stakeholders. Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution. Collaborate with internal and external stakeholders to drive process alignment and operational excellence. Reporting & Analytics Prepare and present weekly and monthly operational performance reports. Analyze operational trends and identify opportunities for performance improvement. Support management reviews with data-driven insights and recommendations. Process Excellence & Controls Develop a comprehensive understanding of upstream and downstream operational processes. Make informed decisions based on the end-to-end operational impact. Drive standardization, process optimization, and continuous improvement initiatives. Review operational processes from a control and compliance perspective and implement appropriate controls. Ensure adherence to EMR policies, equipment repair procedures, and industry standards. Additional Responsibilities Support special projects, audits, and ad hoc operational activities as required. Contribute to business transformation and automation initiatives. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected]. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Process Expert, Operations.

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