岗位职责：一、客服部门管理 1、熟悉保税区仓库的运作流程与海关监管要求，确保工厂货物入区与仓库出仓合规进行； 2、作为与客户的对接窗口的负责人，处理日常工作中的异常、投诉或收集客户需求并提供建议； 3、负责保税仓库客服部门日常管理工作，确保收发货指令及时准确接收与下达； 4、制定具体工作计划，完成工作任务；及时发现并报告部门操作异常，敏捷行动降低影响； 5、坚决执行团队的各项KPI指标，及时纠偏并付诸改善行动； 6、与其他部门如报关部、仓库操作不或外部服务供应商保持日常紧密的沟通，确保仓库日常各环节衔接顺利； 7、熟练运用仓储管理系统WMS及预约系统，了解WMS其他管理系统的逻辑关系，解决日常操作（非技术性）问题； 8、具备强烈的客户服务意识，严格落实确定的标准作业流程，高质高效完成任务，提高客户满意度。二、团队与人员管理 1、严格落实公司制订的客户服务部门人员岗位职责； 2、根据日/周/月工作计划，明确人员分工并合理排班及调配资源，保障完成任务； 3、公平推行公司既定的激励机制，负责客服团队人员绩效考核，打造高效协作的客服队伍； 4、根据客户的动态要求，及时更新标准作业流程，开展对员工的培训，打造能力卓越的作业团队； 5、挖掘客服人员的潜质，培养客服团队的接班人力量； 6、监督外部服务供应商的工作质量，紧密沟通，确保货物进出区（仓库）有序有计划地完成任务。三、成本管理 1、具备一定的成本管理意识，根据工作计划合理调度或排班客服人员工作； 2、根据实践经验，为WMS的功能升级与操作流程优化，提供建设性建议；四、合规与安全管理 1、遵照并落实公司HSSE的要求； 2、执行和落实仓库相关规章制度； 3、配合海关工作，落实园区监管制度；五、危机管理 1、参与应急预案编制，对部门员工进行培训； 2、突发情况善用可用资源，与其他部门密切协作，以降低影响，确保仓库的运转； 3、紧盯日常工作计划，前摄性管理作业高峰，提前做好人员、设备、资源的准备。 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected]. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

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