To lead the end-to-end delivery and technical transformation of our enterprise IT Service Management platform. The role will bring together delivery, technology, process and engineering, working across ITSM process owners, application teams, infrastructure, risk, operations and vendors to deliver scalable, resilient and increasingly automated ITSM capabilities. Key Responsibilities Lead end-to-end delivery of ITSM capabilities from requirements, solution design and development through testing, implementation and production readiness. Provide technical leadership across Incident, Problem, Change, Service Request, Knowledge, CMDB and Configuration Management capabilities. Define and drive the ITSM technology roadmap, ensuring solutions are scalable, maintainable, resilient and aligned with enterprise architecture standards. Drive simplification, automation and AI adoption, reducing manual activities and improving service-management productivity and user experience. Oversee ITSM integrations with CI/CD, observability, asset management, knowledge platforms and other enterprise systems. Ensure strong engineering and release discipline, including code quality, security, testing, CI/CD controls, change management and production readiness. Manage delivery scope, milestones, risks, dependencies and cross-team coordination, proactively resolving issues that could impact implementation. Partner with Technology Risk, Cybersecurity and governance teams to ensure appropriate controls, traceability and regulatory requirements are embedded into solutions. Provide leadership to engineers and delivery teams, establishing technical standards and engineering best practices while developing internal capabilities. Manage technology vendors and implementation partners, ensuring quality delivery, effective knowledge transfer and reduced long-term dependency. Use operational and delivery metrics to drive continuous improvement in reliability, automation, service quality and delivery effectiveness. What We're Looking For Strong experience in enterprise ITSM platforms, such as ServiceNow, BMC Helix or equivalent. Good understanding of ITIL practices, particularly Incident, Problem, Change, Request, Knowledge and Configuration Management. Proven experience leading large-scale technology delivery or ITSM transformation. Strong technical understanding of APIs, integrations, CI/CD, DevOps, cloud, automation, observability and enterprise architecture. Experience working in complex, highly regulated enterprise environments. Strong stakeholder management skills with the ability to work across business, technology, operations, risk and vendors. Ability to translate strategic objectives into practical technology solutions and measurable outcomes. Experience with AI/GenAI, intelligent automation or agentic workflows would be an advantage. ITIL, Agile, PMP, ServiceNow or equivalent certifications would be advantageous. Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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