Primary City/State: Casper, Wyoming Department Name: Hospitality-Hosp Work Shift: Day Job Category: Administrative Services We’re proud that Banner Health has earned Great Place To Work® Certification™ for the third consecutive year. We’re committed to a workplace culture where team members trust the people they work for, take genuine pride in their work, and enjoy collaborating with colleagues. Discover career opportunities and join our dedicated team of professionals. The Banner Wyoming Medical Center strives to provide great care to all patients and family members. Our Mastersons Place is a convenient location for family members to be able to stay while their loved ones are receiving care by our Banner Team! As a Guest Service Liaison your duties will include greeting and assisting patients and guests and welcoming them into Masterson Place, and may help guests with wayfinding and directions throughout the facility. In addition this position will have the capability to use the computer to help locate patient rooms for visiting guests. Guest Service Liaison's act as a local resource to visitors and ensures a pleasurable and safe environment for all patients and guests providing while they check in and provide great customer service. This position will also be responsible for any light housekeeping. Schedule: This is a Part Time positions with a shift working, Saturdays and Sundays 8:30am-6:30pm Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming. POSITION SUMMARY This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests. CORE FUNCTIONS 1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area. 2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed. 3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments. 4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests. 5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services. 6. Answers phone, transfers calls, takes messages and relays messages and information as needed. 7. Provides tours of the facility and walks customers to appropriate areas within the facility. 8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact [email protected] for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Banner Health Talent Acquisition team at [email protected]. This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

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3 Nov, 2026

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