- Resolve users IT software and hardware issues onsite or remotely.
- Communicate to users via chat/f2f/emails to determine the nature of any problems.
- Ensure Onboarding and Offboarding activities and processes are properly tracked and followed.
- Setting up accounts for new staff, ensuring that all platforms used by the company are installed.
- Maintain and outperform KPIs/SLAs and CSAT scores.
- Business travel may be required within local markets.
- Logging and tracking of Internal user IT issues to ensure prompt resolution.
- Administration, planning and installation of Windows and Mac systems.
- Configure and coordinate computer hardware, software, printers, door access and CCTV.
- Basic network troubleshooting
- Support Audio/Visual requirements for the site, including meeting rooms, internal business meetings.
- Managing the company’s IT assets.
- Actively helps implement changes.
- Experience in helpdesk or 1st level support.
- Great team player who knows how to troubleshoot issues and topics.
- Ability to work independently, own problems end-to-end and be a fast & eager learner.
- High service orientation and customer skills
- Excellent verbal and communication skills (Laos & English)
- The following technical knowledge would be a benefit:
- Any ticketing system
- Endpoint management
- Windows and MacOS installation
- Basic IT networking knowledge
- Periodic fun & engaging company events & team activities
- Opportunity to be a value-adding contributor to this fast-growing global company
- Challenging and fulfilling steep learning curve
- Health & Personal Accident Insurance
- Employee Discount Codes
- Phone Allowance
- Wellness Program (fitness/badminton/football)