Purpose of role
The Business Analyst supports operational delivery, management information, regulatory reporting, process improvement and project activity across the Bermuda Client Excellence function. The role is intentionally broad, enabling shared and interchangeable responsibilities, operational resilience and flexible support across priority workstreams.
Main responsibilities
- Produce and maintain management information, dashboards, trackers and operational reporting.
- Analyse workflow, quality, backlog, service and risk data to identify trends, issues and improvement opportunities.
- Support regulatory filings, governance processes, action logs and evidence collation.
- Assist with workflow administration, shared mailbox coverage and operational coordination.
- Document current and future processes, requirements, controls and user guidance.
- Support process improvement, simplification, automation and system implementation initiatives.
- Coordinate testing, issue tracking, data validation and implementation activities.
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Knowledge, Skills and Experience
- Experience in business analysis, operations, reporting, project support or regulated financial services administration.
- Strong analytical and problem-solving skills, with confidence working with operational data and spreadsheets.
- Ability to document requirements, processes, controls and findings clearly and accurately.
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.