The main responsibilities for the Client Engagement Specialist are to setup, configure and maintain client software. This includes ordering and resulting portals & CRM. The role will require a tech savvy, process driven, team player with the ability to build and maintain strong relationships with our clients to ensure their experience of our service is industry leading.
Playing a leading role in the roll out of Eurofins Biomnis suite of IT integration tools to enhance laboratory services and products offered by Eurofins Clinical Diagnostics to our clients. Building and maintaining strong relationships with the existing and future company customers by developing a complete understanding of the client needs and business area requirements.
Key to this role is to represent both yourself and Eurofins Clinical Diagnostics in a dignified, professional, and courteous manner to the Irish marketplace. Plus providing the Sales Operations Manager and/or Commercial Director with up-to-date metrics on all activities.
Education
- A recognised third level qualification in the biological sciences or healthcare or related discipline
OR - Have a minimum of 2 years’ experience working in a related role
Experience
- Experience in customer facing role required
Skills and Abilities
- Strong desire to independently solve problems
- Excellent relationship building qualities and the competence to work autonomously.
- Total commitment to client satisfaction
- Team oriented and willing to adapt quickly to change
- Excellent presentation and business writing skills
Competencies
- Fluent English communication skills required both written and spoken
- Advanced Microsoft Excel required
- Dynamics experience desirable
- Digital problem-solving skills
Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.
Yes (In 2025, Eurofins generated total revenues of EUR €7.296 billion, and has been among the best performing stocks in Europe over the past 20 years)
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Eurofins Biomnis is an Equal Opportunities Company