Based in our Manchester office, this role offers an exciting new opportunity for an Estates Administrator to support a growing team across a national property portfolio. Your responsibilities will be to provide an efficient and effective administration and support service for the team.
Your responsibilities will also include, but not be limited to:
Main Responsibilities
- Act as the first point of contact for general tenant enquiries, ensuring a high level of customer service.
- Coordinate and prepare regular client reports, ensuring accuracy and timely delivery.
- Organise and support monthly and quarterly client meetings.
- Monitor fee schedules and coordinate the quarterly invoicing process.
- Maintain and manage property-related data and records.
- Provide effective diary management and administrative support to the team.
- Arrange and assist with property inspections and site visits.
- Support budget monitoring and financial reporting activities.
- Assist with arrears management, collection processes, and related reporting.
- Provide administrative support for licences to alter, assignments, and related property transactions.
- Investigate utility account issues and liaise with utility consultants to ensure timely resolution.
- Code and process supplier invoices for approval and payment.
- Support service charge reporting and the preparation of client and occupier information packs.
- Process and manage insurance claims.
- Maintain and update Key Performance Indicator (KPI) schedules to monitor service delivery standards.
- Work collaboratively within the wider team, adopting a flexible approach to support business needs.
- Assist Directors and Property Managers with project work and broader business initiatives.
- Manage key reporting deadlines, monitor compliance, and proactively liaise with Property Managers to ensure information is current and complete.
- Review, standardise, and continuously improve reporting templates and administrative processes.
- Ensure compliance with all company policies and statutory requirements relating to health & safety, fire safety, and hygiene.
Skills & Experience Required
- Excellent communication and interpersonal skills.
- Strong organisational skills with exceptional attention to detail.
- Effective time management skills and the ability to prioritise competing workloads.
- Strong written communication skills with a professional approach to correspondence and reporting.
- A collaborative team player who can follow instructions and contribute positively to team objectives.
- Ability to work independently and use initiative when required.
- Proven ability to work under pressure and meet tight deadlines.
- Proactive, adaptable, and flexible approach to workload management.
- Good working knowledge of Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.
Desirable
- Previous experience within the Real Estate or Property sector.
- Relevant property, business administration, or customer service qualifications.
Qualifications
- Educated to A-Level standard or equivalent (preferred).
- Relevant property, business administration, or customer service qualifications would be advantageous.
- Commitment to continuous professional development
Right to Work
Must have the legal right to work in the UK and be able to provide evidence of this prior to employment commencing.
Why Join Colliers UK?
Accelerate your career – Colliers is committed to developing its people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
Enterprising culture – Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to the Colliers culture.
Collaborative environment – Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients.
Global business, local impact – As part of a global organisation with thousands of professionals worldwide, employees benefit from international expertise while working on projects that shape local communities.
Strong focus on people and wellbeing – Colliers invests in its employees through competitive benefits, flexible working approaches, and a culture that supports individual success.
Commitment to inclusion and diversity – The business actively promotes an inclusive culture where different perspectives are valued and encouraged.
Make a difference – Through initiatives such as Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.
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