Job Category: Physician Services / Physician Clinics Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary Performs duties that include reception, maintaining clinical and financial records, front office inventory requirements, and medical records. Acts in a supervisory role in the absence of the Practice Administrator and assumes leads responsibilities in addition to MOA responsibilities. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: High School Diploma or GED. Minimum Experience: Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Customer Service or Physician's Office experience. Other: Job Specific and Unique Knowledge, Skills and Abilities Knowledge of and proficient use of EMR (Electronic Medical Record) system Essential Tasks and Responsibilities Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated. Procures patient referrals in accordance with physician requests and processes mail in a timely and efficient manner. Schedules appointments for patient referrals as requested by physicians. Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other physician practices. Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral. Opens and distributes mail to appropriate personnel daily. Ensures accurate patient information is entered into the IDX system (maintains acceptable registration error rate parameters). Ensures daily audit journals are balanced. Enters charges accurately. Forward all monthly reports to the Central Business Office in a timely manner. Prepares daily deposits per center procedure. Updates patient information with pertinent information as needed, arranges payment agreements as indicated. Maintains inventory of front office supplies as required. Lead Responsibilities: Monitors patient flow and the initiation process for establishing patient information, assisting as needed to achieve a smooth efficient operation. Ensures that daily audit journals are balanced. Ensures that all monthly reports are forwarded to the Billing Office in a timely manner. Monitors inventory needs based on set levels of need. Monitors storage of all inventory, ensuring all supplies are maintained in a neat and orderly manner. Correctly prepares requisitions for supplies and forwards via courier to the Medical Center. Receives incoming supplies and verifies for completeness. Resolves any discrepancies in patient’s accounts in a timely manner. Verifies accuracy of each employee’s time by comparing actual to detail as distribution payroll reports are received. Monitors clinic repair needs, submits work order. Maintains a petty cash fund and balances as needed for reimbursement in coordination with Practice Administrator. Organizes monthly invoices for Practice Administrator to approve, then sends approved invoices to accounts payable for payment. Communicates employee issues with the Practice Administrator, resolves issues according to process established. Coordinates duties and needs of the clinic in conjunction with Practice Administrator to ensure an efficient and effective operation. On an as needed basis, assist with monthly staff work schedules, assigns and monitors staff lunch/break schedules, and orders supplies using Lawson or PSS ordering systems. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Occasionally 0-30% Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Occasionally 0-30% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.

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