Salary: £32,000.00 - £38,000.00 Per year ‌ We have an opportunity for an Income officer to join our Customer Accounts team in Newbury. This is a 6 month fixed term role where you will be working at least two days in the office. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Knowledge and experience of either social housing, home ownership or the private rented sector A working knowledge of welfare benefits Excellent customer service skills Experience in income management or debt recovery/collection is advantageous, but not essential To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. Job Description Apply today to be considered! We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/paternity/adoption pay  Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives Can't find what you're looking for? Sign in to access your account or register with us, where you can set up job alerts and be notified of new opportunities at SNG.

Income Officer.

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