The Manager Assistant supports the Manager in overseeing the day-to-day operations of the association and serves as a key liaison for community information and resident services. This role also assists in supervising onsite staff and ensures efficient administrative support across departments.
Job Responsibilities:
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Provide administrative support including correspondence, scheduling and meeting preparation.
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Draft and distribute agendas, notices, email blasts, reports and meeting minutes.
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Maintain vendor records, insurance documents, contacts, calendars and websites.
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Assist the assigned Manager with Action List items and updates.
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Maintain and process all Association invoices and coordinate with accounting for proper billing.
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Order and maintain supplies
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Assist the assigned Manager with Action List items, updates and other duties as assigned by management.
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Act as the liaison under the direction of the Manager, to the Architectural Review Committee and other committees as may be established by the Board of Directors.
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Interact with homeowners, communicate status and prepare letters throughout the process and monitor progress of construction.
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Coordinate inspections by the Chief Engineer and sound testing with inspector and homeowners as required.
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Respond to and address resident concerns and complaints.
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Supervise the issue of access devices, fobs, and transponders.
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Assist new owners with completion of registration forms and review of documents.
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Assist Management with training, supervising and scheduling the front desk staff.
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Provide front desk coverage during Front Desk staff’s absences or when required.
Administrative
Architectural Review
Member Services/Hospitality
Qualifications / Requirements:
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- High school diploma or GED required.
- Minimum of 2 years of office experience. HOA or residential property management, hotel, or related industry experience preferred.
- Excellent organizational, communication, and multitasking skills.
- Strong judgement, professionalism and customer service focus.
- Demonstrates confidentiality and diplomacy when handling challenging situations.
- Must be flexible and willing to work occasional overtime when needed.
- Strong writing skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
Why Join Action:
- Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
- Team Member Perks:
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values-driven company culture promoting teamwork and excellence