Receiving Operations
- Receive all goods delivered to the hotel in accordance with approved Purchase Orders and delivery schedules.
- Verify delivered items against Purchase Orders, Delivery Notes and supplier invoices.
- Inspect all received goods for quantity, quality, specifications, expiry dates, packaging condition and compliance with hotel standards.
- Reject or report any damaged, incorrect or non-compliant goods and coordinate returns or replacements with Purchasing and suppliers.
- Ensure all receiving documentation is completed accurately and processed promptly.
- Record all receiving transactions in the hotel's inventory and procurement systems.
- Coordinate receiving schedules with the Purchasing and Store teams to ensure smooth operations.
- Ensure all goods are transferred promptly to the appropriate storage locations or requesting departments.
- Maintain proper receiving records for audit and inventory control purposes.
Inventory & Cost Control
- Support the Cost Controller in maintaining inventory accuracy.
- Participate in monthly, quarterly and ad-hoc stock counts.
- Assist in investigating inventory discrepancies and receiving variances.
- Ensure proper segregation and identification of received goods.
- Monitor compliance with receiving procedures to minimize loss, waste and fraud.
- Assist in maintaining receiving reports and inventory documentation.
Quality & Compliance
- Ensure all deliveries comply with hotel purchasing specifications and food safety standards.
- Verify supplier documentation and certifications where required.
- Maintain high standards of hygiene, cleanliness and organization in the receiving area.
- Follow hotel procedures regarding temperature control and handling of perishable goods.
- Ensure compliance with HACCP, hygiene regulations and food safety requirements.
Communication & Coordination
- Work closely with Purchasing, Stores, Kitchen, Engineering, Housekeeping and other departments regarding deliveries and receiving requirements.
- Communicate discrepancies promptly to the Purchasing Manager and Cost Controller.
- Build professional working relationships with suppliers while protecting the interests of the hotel.
GENERAL RESPONSIBILITIES
- Comply with all Rixos Hotels, Ennismore and Accor policies, procedures and brand standards.
- Maintain confidentiality of hotel information.
- Demonstrate professionalism, integrity and ethical business practices.
- Participate in departmental meetings and training programs.
- Maintain a clean, safe and organized working environment.
- Be familiar with hotel emergency procedures and health & safety requirements.
- Support pre-opening activities, inventory setup and operational readiness.
- Perform any other duties assigned by the Cost Controller, Director of Finance or Hotel Management.
Education
- Diploma or Degree in Hospitality Management, Accounting, Finance, Supply Chain Management or a related discipline.
Experience
- Minimum 1–2 years of experience in Receiving, Cost Control, Stores or Purchasing within an international four- or five-star hotel.
- Pre-opening experience is an advantage.
- Experience using hotel ERP or inventory management systems (such as SUN System, MC, Materials Control or similar) is preferred.
KNOWLEDGE, SKILLS & COMPETENCIES
- Strong attention to detail and accuracy.
- Good understanding of inventory control and receiving procedures.
- Basic knowledge of procurement and warehouse operations.
- Good numerical and analytical skills.
- Ability to identify quality issues and discrepancies.
- Strong organizational and time management skills.
- Good communication and interpersonal abilities.
- Proficiency in Microsoft Office applications.
- Ability to work independently and collaboratively in a fast-paced environment.
- Good command of spoken and written English is preferred.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.