How does your working day look like …
- Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice.
- Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.
- Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
- Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.
- Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.
- Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.
- Accurately manage reservations using the restaurant’s system, including inputting, updating, and reviewing guest data and seating plans.
- Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.
- Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately.
- Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.
- Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
- Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.
- Follow grooming and uniform standards as set by 25hours, always reflecting a stylish and refined appearance.
- Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.
- Support a strong sense of teamwork, collaboration, and mutual respect within the restaurant and across departments.
Your personality counts more than your CV …
- Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
- Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
- Ability to remember, recite and promote the variety of menu items.
- Ability to move throughout a crowded room to seat guests.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- High school graduate or equivalent required.
- Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred
- Additional language ability preferred.
Additional Information
What’s in it for you …
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...