- Assist the Reservations Manager in managing the daily operations of the Reservations Department.
- Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
- Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
- Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
- Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
- Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
- Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.
- Ensure reservations are processed according to hotel policies, standards, and procedures.
- Assist in managing VIP, repeat, group, and special-request reservations.
- Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.
- Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
- Support the training, coaching, and development of Reservations Agents.
- Monitor team performance and ensure departmental standards are consistently maintained.
- Assist with forecasting occupancy and identifying opportunities to increase room revenue.
- Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.
- Ensure all reservation records and guest information are handled accurately and confidentially.
- Prepare and review departmental reports and provide relevant information to management.
- Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.
- Perform other duties and responsibilities as assigned by the Reservations Manager or management.
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
- Previous experience in a 4- or 5-star hotel is preferred.
- Good knowledge of hotel reservation systems and PMS.
- Knowledge of Opera PMS or similar hotel systems is an advantage.
- Good understanding of room types, rates, availability, packages, and reservation procedures.
- Strong English communication skills; additional languages are an advantage.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.