Scope of Position:
Highly talented in motivating others, exceptional training skills and impeccable attention to detail are just a few of the talents we are seeking for this incredibly pivotal role at The Cape Grace hotel.
A Fairmont Managed hotel. Leading a team of Assistant Executive Housekeepers, Managers, Coordinators, Supervisors and Attendants - this talented leader will have an innate ability to motivate and develop others in order to achieve our Hotel goals.
Responsibilities
- Consistently strives to please all Guests that he/she may come into contact with.
- Maintains all Hotel guest rooms and public areas, including “back of the house” ensuring that the highest standards of cleanliness are met.
- Hires and supervises training of all housekeeping personnel to ensure successful operation. Measures, interprets and evaluates working standards of his/her department and corrects where necessary. Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.
- Controls all purchases for the department and is consistently aware of quality and cost. Keeps a record of all items purchased.
- Controls department labour cost as directed by management.
- Works with the Hotel Manager on all remodelling and renovation projects. Carries out his/her specific decorating program and is responsible for keeping the design intact.
- Is responsible for the annual budget and the annual linen requisition.
- Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
- Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
- Oversees operation of Laundry/Valet and Uniform Room.
- Coordinates preventative maintenance programs with the Maintenance team.
- Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
- Budget and cost control: to assist in the preparation of the Department Budget.
- To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
- To keep informed of the housekeeping standards of competitor hotels.
- To interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
- To ensure that all departmental reports and correspondence are completed punctually and accurately.
- Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.
- Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
- Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Hotel Manager
- Matric/Grade 12 or equivalent
- A hospitality management or similar qualification is highly advantageous.
- Minimum of 5 years of management experience in a luxury hotel environment
- Previous management experience in Housekeeping is a must.
- Previous exposure to Front Office/Rooms Division an asset
- Expertise in aesthetics in a Luxury Brand environment
- Must be highly organized, energetic and possess the ability to get the job done.
- Strong administration, problem-solving and organizational skills are valuable for this important position.
- Dynamic, energetic, creative and thrives under pressure.
EMPLOYMENT EQUITY
We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.