Establishment Training Tools
- Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Director of Learning & Development.
- Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
- Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture Department.
- Orders and organises distribution of Training Certificates.
- Ongoing information of arising problems or conflicts within the departments on a confidential basis.
- Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.
Administration
- Compiles course/training requirements and attendance.
- Compiles hotel inspection reports, on the job observance.
- Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
- Counseling of supervisors/employees in training matters (How to Train, etc.).
- Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
- Implements MHR Learning & Development standards
- Co-ordinates up-dating of personal files of employees together with the People & Culture Department.
- Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
- Proper Quality Reporting and action planning implementation according to time frame.
Training
- Training of in-house Departmental Trainers, and selecting of those to cover every required field
- Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
- Ensures that departmental training schedules are established every month in advance.
- Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable.
- Oversees the property induction process and programs – including WTM
- Ensures completion of all training according to the company Training Matrix
- Evaluates and updates property training programs and initiatives
- Identifies strategic partners for development and delivery of training when appropriate
- Drives e-learning within the property
- Follows up with participants of external courses (including Area Learning Forum and Mövenpick Business Academy) to ensure learning is applied in the workplace
Quality
- Lead planning activities for Quality
- Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.
- Setting quality assurance objectives and ensuring that targets are achieved.
- Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.
- Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.
- Assists in new hire or recurrent training delivery as required.
- Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.
- Promote quality and performance improvement throughout the hotel.
- Identifying relevant quality-related training needs and deliver training.
- Gather relevant data and produce statistical reports in a monthly basis.
- Conducts internal Audits and inspections to ensure standards and objectives are met
- Coach and motivate managers and staff and display high influencing skills
- Performs special projects and other duties as assigned by management as required.
General
- Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
- Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.
- Familiar with the Trust You and Quality related systems
- 2–3 years' experience in L&D, HR, or training coordination roles within the hospitality industry
- Bachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field
- Certification as a Trainer or equivalent, demonstrating expertise in adult learning principles, instructional design, and facilitation techniques
- Proven track record in designing, delivering, and evaluating comprehensive learning and development programs
- Demonstrated ability to lead and manage teams, fostering a culture of continuous learning and development
- Strong communication and interpersonal skills with the ability to build effective relationships across all organizational levels
- Proven ability to drive innovation in L&D practices and stay current with industry trends and best practices
Customer related experience an asset
Ability to work well under pressure in a fast-paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.