This position is responsible in ensuring a safe environment for the hotel employees and guests and safeguards the assets of the hotel. Assistant Cluster Safety Manager assists the management, employees and guests in every way that is consistent with the protection and prevention objectives.
Assist the Country Director of Security in overseeing daily safety and security operations across both hotel properties, ensuring the protection of guests, colleagues, visitors, and hotel assets.
Supervise, guide, and monitor Security Officers to ensure operational efficiency, discipline, vigilance, and compliance with hotel security standards.
Train and develop security team members in CCTV operations, incident reporting, patrol procedures, access control, emergency response, and first aid.
- Conduct regular security patrols, inspections, and operational audits to identify potential risks and ensure compliance with established procedures.
- Conduct internal investigations, prepare detailed incident reports, and ensure appropriate follow-up on security-related cases.
- Monitor CCTV systems and security equipment to ensure proper functionality and effective surveillance coverage.
- Coordinate emergency responses involving fire, medical incidents, bomb threats, evacuations, and police assistance.
- Ensure effective communication and coordination between the security teams of both properties and other hotel departments.
- Assist in conducting performance appraisals, identifying training needs, and developing team members through coaching and mentoring.
- Conduct security risk assessments and implement preventive measures to minimize potential threats and operational vulnerabilities.
- Maintain professional standards, appearance, conduct, and compliance with Rixos brand standards among all security team members.
- Maintain effective coordination with local authorities, Dubai Police, Civil Defence, and other emergency services.
Bachelor's degree or diploma in Security Management, Criminal Justice, Risk Management, or a related discipline.
Minimum 2–3 years of experience in hotel security, preferably within five-star or luxury hospitality establishments in the UAE.
Valid UAE Security Industry Regulatory Agency (SIRA) Security Supervisor or relevant security personnel certification, as applicable to the role.
Valid First Aid, CPR, and AED certification from a recognized training provider.
Certified Fire Warden / Fire Marshal training.
UAE Civil Defence-approved Fire Safety and Emergency Response training, where applicable.
Knowledge of UAE fire and life safety regulations, SIRA requirements, and local security procedures.
Training in incident investigation, emergency management, crisis response, and security risk assessment.
Experience operating CCTV surveillance, access control, and security management systems.
Strong leadership, communication, report-writing, and team management skills.
Fluency in English; Arabic and additional languages are an advantage.