What you’ll do…
- You will ensure all our guests feel they are treated as individuals and will want to return.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B.
- To be fully aware, and competent in, all health and safety procedures and policies.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
- Assist the sales and events team with site inspections and be confident on the hotel facilities.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
- You have experience of Micros Fidelio Opera or a similar property management system.
- You have experience of monitoring and implementing health & safety procedures.
- You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
What's in it for you...
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Plenty of opportunity for development.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get-togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Excellent discounts across The Hoxton and the global Ennismore family.
- Contribution to public transportation ticket (ÖPNV)
- Pluxee Benefit Card; €50 tax-free per month.
- Contribution to Capital Formation Benefits (Vermögenswirksame Leistungen); €26.59 per month