Handle incoming and outgoing telephone calls professionally and efficiently.
Direct calls to the appropriate departments or individuals.
Respond to general inquiries and provide accurate information.
Take and relay messages promptly.
Maintain an updated telephone directory and contact list.
Handle emergency calls and follow established communication procedures.
Ensure courteous and professional communication with guests and colleagues.
High school diploma or equivalent.
Previous experience in telephone operations, customer service, or hospitality is an advantage.
Excellent verbal communication and telephone etiquette.
Good command of English; additional languages are an advantage.
Pleasant, clear, and professional telephone manner.
Good interpersonal and customer service skills.
Ability to multitask and remain calm under pressure.
Basic computer skills and familiarity with telephone systems.
What is in it for you:
- Employee benefit card offering discounted rates in Accor Hotels Worldwide
- Develop your talent through learning programs by Academy Accor
- Opportunity to grow within your property and across the world!
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS