Job Summary:
The Application Technical Support Engineer responsible for Application development and troubleshooting of tape products for various industry customers. He will also lead the customer interactions at customer experience center and support product development, testing, sampling and product portfolio coordination.
Key Responsibilities:
Provide application support for tapes business, focusing on automotive, electronics and general industry segments
Technically support the commercial team for existing/ new customers and/or new application development with existing/new products.
Interact with customers during project definition through customer trials and to commercialization
Initiate lab testing, determine test protocol and provide reports to customers for different applications
Provide process support to customers for tape laminating, die cutting, and part application
Support TS and quality team for complaint handling and on-site customer trouble shooting
Scope opportunities for potential new products with customers and sales
Support R&D to identify new product development opportunities, collect and understand customer requirements, and translate to CTQs, work with R&D and market teams for new product launch
Lead the mix-match level new product development on assigned projects.
Lead the customer engagements at Customer Experience Center. Own the premises, build and maintain the new applications at CEC.
Collaborate with R&D, SDM, Procurement, CS and Sales teams in the implementation of new product development and delivery.
Visit the customer location for new application development and quality concerns resolution in coordination with the quality team and TS team.
To manage the product sampling with sampling and converting team, creating the sample bank and maintaining for sales support.
Traveling as and when required (Approx 30-40% of time)
Actively support product marketing activities: new product introduction/ launch and line extensions, product promotions, design data sheets, selling sheets, training and other sales tools and communication of product and service program changes.
To support in developing marketing programs to drive product mix improvements to maximize growth and profitability.
To support marketing campaigns, customer road shows.
Minimum Qualifications:
Education: Bachelor/Master Degree in Engineering/Sciences (Polymer/ Chemical)
Experience: Min 3-4 years experience in Technical and Application support in the Adhesive industry.
Technical Skills:
Knowledge of Pressure Sensitive Adhesive Products
Understanding and hands on experience of applications of PSA’s products in overall industry
Customer handling exposure
Experience in PSA coating and manufacturing is preferred
Project management
Preferred Skills:
Effective oral and written communication skills; ability to effectively present complex topics in a concise manner.
Analytical - Critical thinking skills and ability to constructively resolve conflicts
Interpersonal Skills – Work with cross-functional team for timely implementation of projects
Proficiency in MS Office, Google Docs/Sheets.
Adherence to industrial safety, compliances and lab practices.
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.