- Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection
- Monitor and record customer account details for non payments, delayed payments and other irregularities (disputes)
- Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
- Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
- Dispatch invoices to the client, could be by mail, mailing or portal sites
- Follow established procedures for processing payments
- Manage daily cash application of payments made to several banks accounts
- Responsible for cash reconciliation process, if needed request support to collection teams in order to identify client’s payment details and minimize
- 负责监控和维护分配的应收账户情况，通过电话/邮件等方式跟客户进行协调、沟通，完成款项的跟进与回收
- 监察和记录客户的付款细节情况（如拖延付款，有纠纷的款项事宜，以及非常规的付款异常等问题）
- 针对需要重开发票的项目，结合客户实际情况，提出重开发票申请及相关的事宜，如及时的与收入组的同事沟通并对相关的重发票问题作出解答
- 提供有关收款问题的客户服务，处理和审查帐户调整，解决客户争议和未能全额付款等问题
- 通过快递，电子邮件或门户网站提交发票
- 根据相应的制度流程，核销款项
- 多个银行收款账户的日常管理
- 负责现金对账流程，若有需要，可向收款团队请求帮助，以确定客户的付款细节并尽量减少无法核销的情况出现
- Degree in Finance or Accounting preferred
- Fluency in English and Mandarin mandatory; Cantonese preferred
- Experience working in Collections or Accounting
- 财务管理或会计专业优先考虑
- 较好的英语或国语能力；会粤语优先考虑
- 有从事会计或催收款的相关工作经验
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Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion