About the Role
We are looking for an experienced security operations professional to serve as Deputy Manager supporting the client’s global security operations. Reporting to the Manager, you will serve as the senior operational leader for day-to-day physical security activities, while also providing operational supervisory support to the intelligence team. As the Deputy Manager, you will help ensure effective coordination between physical security and intelligence functions while maintaining consistent delivery of alarm monitoring, access control administration, CCTV operations, dispatch coordination, incident management, and emergency communications.
You will act as the primary operational deputy to the Manager, providing shift oversight, escalation management, operational quality assurance, and operational readiness across both physical security and intelligence functions. The role serves as a key escalation and coordination point for both functions during incidents and business disruptions, ensuring effective information sharing, continuity of service, and adherence to established procedures.
This is an onsite role at the client’s London office, requiring you to work core business hours Monday to Friday. There may be occasional requirements to support out-of-hours or weekend operations during crisis events and flexibility to cover gaps where required.
Must provide a valid SIA CCTV (Public Space Surveillance) license prior to commencing employment.
Essential Functions / Responsibilities:
- Lead operational decision-making during assigned shifts and major incidents.
- Provide operational supervision to intelligence personnel as required, coordinating intelligence and physical security activities during incidents, escalations, and other time-sensitive events.
- Manage real-time escalation processes and ensure incidents are handled in accordance with SOPs.
- Provide operational oversight for alarm monitoring, CCTV operations, access control administration, dispatch, and incident management activities.
- Review reports, dispatch records, and operational outputs for quality and consistency.
- Ensure effective shift handovers and continuity of operations.
- Conduct operational quality assurance reviews and identify operational improvement opportunities.
- Monitor PSOC service levels and address performance issues.
- Support scheduling, training, coaching, and development of PSOC personnel.
- Coordinate with Regional Security Managers, Workplace, Facilities, and third-party vendors as required.
- Act on behalf of the Manager when required.
Knowledge, Skills, and Abilities
- Experience coordinating incident response activities in a live operational environment.
- Ability to manage multiple incidents and competing priorities in a 24/7 environment.
- Familiarity with access control, CCTV, alarm monitoring, dispatch, and case management systems.
- Strong written and verbal communication skills.
- Leadership, coaching, and stakeholder engagement experience.
- Experience with Lenel, Milestone, Everbridge, ServiceNow, Jira, or similar platforms preferred.
- A current valid SIA CCTV (Public Space Surveillance) license.
- Bachelor's degree or equivalent professional experience.
- 3+ years of security operations, GSOC, intelligence operations, emergency management, or related experience.
- Previous experience serving as a shift supervisor, duty officer, watch commander, operations lead, or equivalent role preferred.
Interview Process
- Initial call with a member of our Talent Acquisition team
- Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
- Panel interview with some of the team members and hiring managers at Sibylline
- Meet and Greet with the client
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.