Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, so we make sure our employees are top-notch.
Responsibilities:
• Experience in technical-based customer assistance through voice and email
• Previous experience dealing with the challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.
• As a result, driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer's interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format
Requirements
• Portuguese (C1/C2/Native) and English (B2) speaking and writing
• Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications
Benefits
Permanent Contract
GROSS SALARY x 14
• Private health insurance
• Ticket Restaurant
• Transportation allowance
RELOCATION PACKAGE
Accommodation Included
Paid Flight