Job Summary
We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.
Key Responsibilities
Provide customer support through chat channels.
Address and resolve billing-related concerns and inquiries.
Promote and sell products, services, and package upgrades based on customer needs.
Maintain high levels of customer satisfaction and loyalty.
Meet quality, productivity, and sales performance goals.
Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
Deliver exceptional service while balancing customer experience and sales objectives.
Qualifications
Education
High school diploma or GED required.
Required Skills
Communication & Customer Service
Strong written and verbal communication skills.
Customer-focused mindset.
Excellent active listening and probing skills.
Ability to build rapport and demonstrate empathy through chat interactions.
Ability to follow established processes and scripts while maintaining a natural communication style.
Sales & Performance
Strong sales aptitude.
Goal-oriented with the ability to meet productivity, quality, and sales metrics.
Results-driven and motivated to achieve performance targets.
Problem Solving & Adaptability
Strong analytical and problem-solving skills.
Ability to identify customer needs and provide appropriate solutions.
Adaptable to changing processes, systems, and business requirements.
Open to coaching and continuous improvement.
Professional Attributes
High level of integrity and accountability.
Strong sense of ownership and responsibility.
Ability to work effectively under pressure.
Strong time management and multitasking skills.
Detail-oriented with excellent organizational skills.
Resilient and capable of handling challenging customer situations professionally.
All your information will be kept confidential according to EEO guidelines.