As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.
Other responsibilities will include:
- Record data as required into a computer system
- Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
- Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
- Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
- Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets)
- On an exception basis, make travel arrangements and any other ad hoc duties as required
This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.
Our ideal candidate will have:
- Fluent in written and oral French and English (essential)
- Customer Service experience (advantageous)
- Engineering or automotive background (advantageous)
- Customer oriented focus
- Computer literacy
- 40 Hours per week
- Salary up to £29,000 per annum
- Permanent role
- Hybrid working model (3 day home office)
About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
Please be advised that applications sent via email will not be considered. To ensure that you application will be reviewed by our team, send your CV by clicking the 'Apply' button above.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.