Life Sciences Localization Quality Manager.

Main Duties

• Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
• Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
• Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
• Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
• Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
• SLA Compliance: Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
• Process Improvement: Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.

Experience

• Industry Expertise: Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments. Experience in CRO-Pharma or Medical Devices would be a plus.
• Quality Methodology: Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
• Technical Proficiency: Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
• Data-Driven Problem Solving: Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
• Communication & Influence: Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
• Operational Agility: High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
• Education: Master’s degree or equivalent professional experience.
• Leadership & People Management: Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.

Key Competencies

• Is a strong listener and effective collaborator.
• Results-oriented and understands the importance of Objectives & Key Results (OKRs)
• Actively drives performance and delivers results.
• Proactively develops clear solutions to complex problems

This role is for you if:

• You have experience with quality management in the translation/localization industry (in-house or freelance)
• You have worked with Life Sciences localization workflows