Job Title: Appointment Setter / Cold Caller (Healthcare)
Position Type: Part-time | 20 hours per week
Work Schedule: Monday–Friday, 10:00 AM–2:00 PM Pacific Time
Location: Remote – Philippines
Pay Rate: $6–$7 USD/hour, depending on experience
About the Client and Role
Our client is a U.S.-based healthcare clinic specializing in hair restoration and related treatments. The clinic is looking for an experienced Appointment Setter / Cold Caller to help reconnect with potential patients and schedule consultations with its sales team.
We are looking for a confident, motivated, and results-driven Appointment Setter / Cold Caller with proven experience in outbound sales, cold calling, or appointment-setting.
Your primary responsibility will be to contact prospects who previously expressed interest in the clinic's services through Facebook or its website but have not yet made a purchase.
You will work with an existing database of approximately 30,000–40,000 previous inquiries, reconnect with potential patients, handle objections, and encourage interested prospects to book consultations.
Key Responsibilities
1. Outbound Calling & Lead Reactivation (Primary)
Make outbound calls to existing leads who previously inquired about the clinic's services.
Reconnect with potential patients, understand their interests, and encourage them to reconsider the clinic's services.
Handle objections and hesitant prospects professionally.
Maintain consistent outreach activity when working through the existing lead database.
2. Appointment Setting (Primary Goal)
Book consultations for interested and qualified leads with the clinic's sales representatives.
Use effective sales and communication techniques to turn previous inquiries into scheduled appointments.
Focus on generating consultation bookings through consistent lead follow-ups and engagement.
3. Professional Client Communication
Communicate confidently and professionally with U.S.-based prospects.
Build rapport, establish trust, and represent the clinic positively during calls.
Maintain a friendly, natural, and professional phone presence.
Requirements
- Proven experience in outbound cold calling or sales appointment-setting, preferably with demonstrated success in booking appointments.
- Strong, fluent spoken English with clear pronunciation and a natural, professional phone presence.
- Ability to confidently handle objections, rejection, and hesitant prospects.
- Strong interpersonal, persuasion, and relationship-building skills.
- Self-motivated, resilient, and results-oriented.
- Reliable and able to stay focused during scheduled working hours.
- Quiet, distraction-free work environment suitable for professional calls.
- Looking for a stable, long-term part-time opportunity.
Preferred Qualifications
Experience with lead reactivation, outbound prospecting, or appointment-setting for U.S. clients.
Previous experience supporting healthcare clinics or other U.S.-based businesses.
Proven appointment-setting results or experience meeting sales targets.
Familiarity with HIPAA compliance or healthcare communication practices.
Spanish-speaking ability is a plus, but not required.
Performance Expectations & KPIs
Success in this role will be measured through the following key performance indicators:
- Consultations Booked: Number of qualified consultations successfully scheduled with the clinic's sales representatives.
- Outbound Calling Activity: Number of leads contacted from the existing database.
- Lead Conversion Effectiveness: Ability to convert previous inquiries into booked consultations and potential sales opportunities.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.