The Assistant Manager plays a key leadership role in store operations. This role is responsible for running shifts, delivering exceptional customer service, supporting store goals, and leading Team Members on shift. The Assistant Manager supports the General Manager in daily operations and serves as a role model by upholding all company policies and brand standards. The Assistant Manager is expected to complete required Domino’s and RPM training programs, including Pizza College courses.
DUTIES & RESPONSIBILITIES
• Uphold and represent RPM and Domino’s brand standards.
• Lead shifts in a high-volume environment to meet service, quality, and cleanliness goals.
• Train, coach, and develop Team Members to achieve performance expectations.
• Support scheduling, labor management, attendance, and punctuality.
• Maintain store safety, food safety, and sanitation standards.
• Resolve customer and Team Member concerns with a sense of ownership.
• Operate all store equipment, including ovens and food preparation tools.
• Demonstrate effective time management and multi-tasking skills.
• Maintain a positive, fun, and engaging environment for Customers and Team Members.
• Support inventory, ordering, and organizational processes.
• Implement marketing and operational initiatives.
• Partner with the General Manager to achieve store performance goals.
• Work a schedule based on business needs, including nights, weekends, and holidays.
COMPENSATION & BENEFITS
• Hourly pay with competitive compensation and bonus opportunities.
• Medical, Dental, Vision, Life Insurance, and 401(k) for eligible Team Members.
• Ongoing leadership and career development through RPM Pizza College.
• Opportunities to build leadership, team-building, and problem-solving skills.
• Opportunities to support community partnerships and local initiatives.
QUALIFICATIONS
• Must be 18 years of age or older, 21 to drive.
• Successful completion of required RPM training (e.g., Freshman class).
• Strong verbal communication and interpersonal skills.
• Positive, outgoing, and team-oriented attitude.
• Ability to perform essential job functions with or without reasonable accommodation.
• Food Safety Certification as required by local regulations.
PHYSICAL DEMANDS / WORKING CONDITIONS
• Ability to stand and walk for extended periods on tiled surfaces.
• Ability to lift and carry up to 25 pounds; occasional lifting up to 50 pounds with assistance.
• Frequent bending, reaching, and stretching; occasional crouching and climbing.
• Ability to work at stations 36"–48" high and reach shelves up to 72".
• Operate standard kitchen equipment and office tools.
• For delivery roles: ability to drive and navigate within the designated delivery area.
EEO STATEMENT
RPM Pizza is an Equal Opportunity Employer and does not discriminate based on any legally protected status.
FLSA CLASSIFICATION
This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with federal, state, and local wage and hour laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.