Role:
The IT Support Specialist provides primary support for the installation and maintenance of corporate and remote
PC equipment and related software. The incumbent assists in the maintenance of corporate network components
and works with the IT Director to help ensure the effective operation of our corporate systems.
Essential Functions & Responsibilities:
Responsible for the installation, repair and maintenance of corporate workstations, hardware, and
software. Responsible for the installation, upgrading and configuration of corporate operation
systems and application programs.
Manage IT assets, inventory, documentation and related supplies.
Coordinate with technology vendors and service providers. Assist with IT projects and general
technology operations.
Provide friendly, professional and accurate service, training, and support to all employees.
Performs other job-related duties as assigned.
Completes all training as assigned and monitors industry trends, emerging technologies, and
competitive landscapes to identify new opportunities for learning and growth.
Performance Measurements:
1. Develop, maintain, and demonstrate a working knowledge of hardware, operating systems, and network
concepts.
2. Maintain a solid understanding of credit union systems.
3. Monitor and make the required updates and modifications to keep the credit union system current with new
technological changes.
4. Ensure good technical troubleshooting skills and moderate ability to grasp the more technical aspects of
networks and systems.
5. Keep management informed of key operation issues affecting credit union systems.
Knowledge and Skills:
Experience: One to three years of similar or related experience.
Education: Associates degree or related experience in lieu of degree.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal
contact with others inside and/or outside the organization, generally regarding routine
matters for purposes of giving or obtaining information which may require some
discussion.
Other Skills:
Physical Requirements: Ability to diagnose and troubleshoot problems. Must be able to install, troubleshoot, and
support personal computers, network and data communications software and hardware.
Work is performed in an office environment and requires the ability to operate standard
office equipment and keyboards. Climbing, pushing, pulling, reaching, and lifting up to 50
pounds could be required at times.
Work Environment: On site, 40 hours per week. This role may occasionally require work outside of standard
business hours, including overtime, evenings, and weekends.