ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account Specific Roles and Responsibilities
- Complete and submit prior authorization forms accurately and efficiently.
- Research medications and treatments using trusted online resources, including Google and clinical databases, to understand their use and relevance to requests.
- Communicate with healthcare providers and insurance companies to gather and verify information as needed.
- Track and follow up on submitted authorizations to ensure timely approvals.
- Maintain accurate records of all authorization requests and outcomes.
Requirements
- At least 6 months BPO experience handling a US Healthcare Account
- Knowledge in submitting and processing Prior-Authorization is a PLUS, not required
- Good verbal and written English skills
- Willing to work onsite in Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our Commitment To You
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives