Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Hybrid Business Analyst / Quality Assurance Analyst to join our growing team in Plano, TX!   The Hybrid Business Analyst / Quality Assurance Analyst partners with business and technical stakeholders to elicit, analyze, document, test, and validate requirements for the HubSpot delivery team. This role translates business, content, workflow, integration, data, and reporting needs into clear, actionable requirements and testable acceptance criteria. The Hybrid BA/QA Analyst coordinates User Acceptance Testing, develops and executes test scenarios, supports defect triage and retesting, manages scope and change, and helps ensure delivered solutions align with business goals, quality expectations, and measurable value. How You Will Contribute:     Lead requirements workshops with business and technical stakeholders using appropriate elicitation techniques across Agile and Waterfall methodologies. Elicit, document, and manage business, functional, technical, integration, data, content migration, workflow, reporting, and quality requirements for the HubSpot implementation. Translate requirements into epics, features, user stories, acceptance criteria, process workflows, data mappings, and test scenarios. Provide analytical and technical guidance to business stakeholders to support informed decision-making and confirm that HubSpot capabilities align with business needs. Support Agile delivery through backlog refinement, sprint readiness, acceptance criteria validation, and release activities. Perform functional, integration, regression, migration, workflow, reporting, and user acceptance testing. Track, prioritize, and triage defects; validate fixes and support retesting efforts. Serve as the primary liaison between stakeholders, developers, QA, and external vendors throughout delivery and testing. Support change management, user adoption, training documentation, transition planning, and release readiness. Monitor KPIs and quality metrics to measure solution performance and drive continuous improvement. Licenses & Certifications:      Business Analyst certification (preferred) Quality Assurance or software testing certification, such as ISTQB or equivalent experience (preferred) HubSpot, CRM, CMS, or marketing automation certification (preferred) Skills & Experience to be Successful:  3-5+ years of experience in business analysis, quality assurance, software testing, product analysis, or a similar hybrid delivery role. Familiarity with requirements gathering techniques (e.g., interviews, questionnaires, user observation, workshops, process review, etc.). Experience writing clear requirements, user stories, acceptance criteria, test scenarios, test cases, and defect documentation. Ability to build strong relationships and work collaboratively with business stakeholders, development teams, QA teams, and vendor partners. Strong problem-solving skills related to complex business scenarios, technical solutions, workflow changes, data quality, and user experience. Proven experience working with Agile/Scrum and Waterfall methodologies, including backlog refinement, testing cycles, UAT, and release readiness activities. Proficiency using Microsoft Office and business applications. Experience using data visualization and process mapping tools, such as Microsoft Visio. Ability to work independently, with limited required direction and guidance. Excellent written and verbal communication skills, with the ability to explain complex technical concepts, testing outcomes, risks, and defects to non-technical stakeholders. Preferred: Bachelor’s degree in business, information technology, computer science, or a related field. Experience working with HubSpot, CRM platforms, CMS platforms, marketing automation tools, or digital marketing technology implementations. Experience working with WordPress or migration projects from WordPress to another marketing, CRM, CMS, or digital engagement platform. Experience validating integrations, APIs, data mappings, contact records, lead capture flows, campaign attribution, dashboards, user permissions, and reporting outputs. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.

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