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IND Mumbai - Symphony IT Park - Mumbai02, India

Team Leader, FAO.

Job Title: Team Leader, FAO Job Description AP Team Leader for Amherst FAO Process Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Job Description: Team Leader Exposure to Accounts Payable, General Accounting - international client exposure Experience working with a BPO/Back-office setup is a must Qualification Minimum Graduation is a must Exposure to Accounting Software Accounting ERP systems like SAP, Oracle etc. Exposure to Yardi software will be an advantage though not mandatory. Mon to Fri 4 pm to 1.30 am (but be flexible). Work from Office in Mumbai. System knowledge MS office - Good at Excel Technical Competencies - Must Have 1. Ability to manage a team of 8 – 10 team members 2. End to End Accounts Payable – Invoice processing, Payments, Accruals, Vendor Reconciliation 3. Manage SLA/KPIs, Daily Volume Management, TAT and Quality 4. Internal and Client governance – daily/weekly 5. Able to handle escalations 6. Attention to detail Competencies - Good to Have 1. Exposure to any ticketing tool 2. Knowledge of any reporting tools 3. Should be able to support on ideation, process improvement 4. Training and SOP documentation Job Responsibilities The business process includes – o Action emails and documents received from client o Update relevant information in Yardi software o Ensure payments on a timely basis and avoid late fees o Reconcile vendor balances and necessary accounting actions o Communicate on emails and calls for information / follow-ups o Manage large volume of information daily o Update relevant status and comments on Salesforce The Job role of the TL includes the below: o Daily team huddles and work allocation o Monitor productivity and SLA/KPI performance daily / monthly o Support in production as required o QC of team member’s work on sample basis o Resolve team queries and coaching o Daily and weekly status updates to client on email and calls o Regular training and SOP documentation with the team o Monthly performance management of team members o Liaise with different client stakeholders as required o Encourage team and self to participate in soft skills training o Create a healthy and motivating team environment 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Mumbai - Symphony IT Park - Mumbai02 Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
Pay
Not stated
Where
IND Mumbai - Symphony IT Park - Mumbai02, India
Work
Not stated
Type
Not stated
Posted
30 Oct, 2026
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