The managed services consultant is responsible for managing one or more recurring and/or one-time services in the Professional Services Managed Services portfolio. This role will be responsible for onboarding process for new and existing customers and managing the day-to-day operations and processes for assigned services.
WHAT YOU’LL DO:
- Manage the customer onboarding process to ensure that customers are set up thoroughly and properly on the Relias solutions.
- Developing project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
- Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
- Identifying and managing risks and issues, and working with internal teams for mitigation
- Lead customer workshops and training sessions.
- Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
- Developing and fostering positive relationships and building rapport with customers
- Utilizing current and best practice implementation documentation and toolkits
- Ensure that project management database is kept up to date and all time is logged and project notes are complete
- Manage the day-to-day delivery of assigned services to new and existing customers.
- Providing technical support to customers throughout the duration of the engagement
- Conducting platform training sessions in various settings for internal and external customers as required
- Collaborate with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to managed services
- Maintaining in-depth knowledge of the Relias Solutions and Platforms
- Utilizing current and best practice implementation documentation and toolkits
- Assist with developing and maintaining process documentation for managed services processes
- Assist with updating department SharePoint site
- Act as liaison to other departments as assigned
- Other duties as assigned
YOU’VE GOT WHAT IT TAKES IF YOU HAVE:
- Bachelor’s Degree
- 1 years in a service delivery environment managing customer facing projects or services
- 1 years implementing SaaS based products and solutions and delivering training
- Experience with project management tools, methodologies, and software
- Ability to effectively manage and nurture client relationships to achieve mutual success
- Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
- Ability to effectively connect and manage the interaction between different software systems, applications, or services through Application Programming Interfaces (APIs)
- Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
- Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
- Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
IT WOULD BE NICE IF YOU:
- Experience in a healthcare setting or onboarding healthcare customers
- Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)
Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
All your information will be kept confidential according to EEO guidelines.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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