We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. ROLE SUMMARY To enhance operational efficiencies, client liaison and retention, service delivery and quality. KEY WORK OUTPUT AND ACCOUNTABILITIES CONSISTANCY OF CARE Administrative Duties • Successful completion of all administration in the Operations as per SOP manual • Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager • Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit • Complete E - Patient Report Forms accurately for every patient treated • Complete any and all paper work required for overtime worked and leave required • Perform any other reasonable duties as requested by Operational Manager Quality Improvement • Quality assurance to maintain work standards ,integrity of data reporting • Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations • Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency • Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended • Ensure the cleanliness of the station on a daily basis • Ensure proper and adequate stock control and replacement immediately after a call if possible • Attend CME training to maintain CPD compliance • Submit to involvement in community projects if required • Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA • Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you Vehicle and Equipment • Ensure the effective control of equipment in the Department as per set guidelines • Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager • Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week • Maintain all equipment in satisfactory working condition in accordance with manufactures’ details • Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management. • Ensure accurate record keeping for all drugs used and in your possession Health and Safety • 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements • Ensure compliance to Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre • Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times • Act in the manner conducive to basic safety regulations whilst on duty • Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle • Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training • Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately • Wear the appropriate protective gear on each scene as necessary • Ensure proper and adequate stock control and replacement immediately after a call if possible Patient Care • Adhere fully to all HPCSA protocols at all times • Required to respond to all emergency calls within one minute and all non - emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so • Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends • Keep family members informed about patient treatment • Hand all patients over to hospital staff as per protocol • Wear protective gloves when treating or transporting all patients • Respect the confidential nature of the information patients share with you even after their death • Be courteous and professional when interacting with patients. • Accurately document all patients valuables TRANSFORMATION OF OUR SOCIETY Self - Management and Development • Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager • Formulate action steps to close the gap between the ideal and actual state of competence • Pursue self - development in one or both of the following areas: • Formal Studies • Informal / self - studies • Share knowledge with relevant team members. • Follow agreed upon (authorised) action steps until desired competence is achieved • Be punctual and behave appropriately to the business environment • Meet deadlines Customer satisfaction • Ongoing Customers satisfaction according to set standards • Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time SKILLS PROFILE EDUCATION Essential • Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a BAA. Currency with the HPCSA CPG updates. • A valid PDRP for passengers • A valid Code 10 driver’s license WORK EXPERIENCE Essential • 1 Year post-graduate patient care experience in an operational environment would be beneficial • Must be over 21 years KNOWLEDGE Essential • Relevant computer proficiency would be beneficial (Microsoft Office) • Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911 PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.

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