A Sales Coordinator is responsible for supporting the sales department and move-ins at the community. You build trust with prospects to showcase life in the community and how it can enhance well-being. This role involves 75% of your time working in the CRM. You will be provide tours to prospects when the Sales Director is not available. You will partner with sales and collaborate with the community team to deliver an exceptional experience.
Essential Duties and Responsibilities:
Lead Generation & Follow-Up
• Respond to all inbound inquiries (phone, email, web) within two hours to maximize speed-to-lead when the Sales Director is unavailable.
• Utilize the OneDay platform to send at least three personalized videos weekly to prospects.
Tours
• Schedule in-person community tours for the Sales Director. Conduct tours when Sales Director is unavailable.
• Assist in personalized "One Extra" that reflects the prospect’s interests and showcases our unique value within senior living.
Events
• Help organize and execute all community sales events
• Submit all catering worksheets to Dining Services Director at least two weeks before event.
• Participate in each event and conduct tours as needed and directed by Sales Director.
• Participate in the setup and take-down of events.
CRM Expectations
• Use the CRM to follow-up with leads in database with goal of scheduling new and repeat tours at the community.
• Follow-up with existing leads in CRM and reach out immediately to all leads that inquire through CRM or directly to the community.
Schedule
• This position is a Sunday-Thursday position, depending on current schedules at the community.
• Perform other duties as assigned.
Required Skills/Abilities:
• Excellent verbal, problem-solving, and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Comfortable with ambiguity; can extract relevant components from complex situations to connect the dots, make sound decisions, and work with minimal direction.
• Understand the sales function and assigned community and make recommendations as business needs evolve.
• Excellent time management skills with a proven ability to meet deadlines and maintain consistent and regular attendance.
• Consistently uphold an overall professional appearance, demeanor, and conduct.
• Proficient with Microsoft Office, customer relationship management (CRM) software, and other business-related software.
Education and Experience:
• Minimum High School Diploma or GED. Prior customer service experience in the customer-facing industry.
All your information will be kept confidential according to EEO guidelines.
Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.
Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.