- Review and manage user-submitted content (text, images, video, listings, etc.) to ensure compliance with content guidelines and platform policies, including pre/post moderation and escalation handling.
- Identify and take appropriate action on content that violates guidelines (e.g., removal, rejection, flagging).
- Maintain accuracy, consistency, and productivity while meeting defined KPIs and SLAs.
- Conduct research on ads to identify misleading, spam, or fraudulent content based on current market trends, market knowledge, and online behavior.
- Collaborate with team members to resolve ambiguous cases and escalate issues according to internal procedures.
- Provide feedback on recurring issues and suggest improvements to review policies or workflows.
- Collaborate across teams to improve user experience and address content-related issues.
- Participate in training, calibration, and quality improvement initiatives
- Fresh graduates or candidates with 1-2 years of experience in Content Moderation are welcome to apply.
- Strong communication skills in English and Malay (spoken and written); Mandarin is a plus.
- Basic knowledge of Microsoft Office and/or Google Workspace tools.
- Strong attention to detail and logical thinking skills.
- Ability to work independently and manage high volumes of moderation tasks.
- Familiarity with internet culture, online marketplaces, and market trends is preferred.
- Knowledge or experience in the property/real estate field is an added advantage.
- Willing to work on rotational shifts (5 days work, 2 days off | 8AM – 5PM; 11AM – 8PM), including weekends and public holidays as scheduled.
- Comfortable with a hybrid work arrangement (2–3 days in office per week).
6 months contract with potential extension
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