Order Management (Order-to-Cash Process):
- Efficient and reliable customer order management in an international environment
- Order fulfillment as agreed with the customer "On-Time & In-Full" (OTIF)
- Maintenance of accurate order data in various SAP systems (including EDIs (Inbound/ Outbound), framework agreements with delivery schedules) and proper documentation
- Monitoring of orders/ call-offs; checking for order inconsistencies and clarification with involved interfaces
- Review/ creation of logistical master data; e.g., carrier, unloading point, sales district, partner functions
- Clarification of production status/ delivery status with internal interfaces (Demand Planning)
- Handling of backlogs (including allocation management) + proactive customer communication
- Organization of shipments and initiation of delivery requests to warehouse/ shipping
- Tracking/ ensuring successful goods receipt at the customer
- Regular and transparent order book reporting
Communication (after order placement):
- Handling inquiries about:
- Delivery time/ availability/ delivery date/ order status (if contract/ price list available)
- Products and/ or services
- Prices, if a predefined standard price list is available (public information)
- Technical product information after order placement (according to catalog)
- "Offering product alternatives" after order placement
- "Receiving new product requirements" after order placement and forwarding to sales
- Responsible for customer escalations (e.g., capacity or bottlenecks)
Complaint handling:
- Handling of logistical complaints including recording in the system
- Commercial training (apprenticeship) with initial professional experience in customer logistics or similar
- Knowledge of order processing esp. Export Business
- Logistics knowledge and logistics experience advantageous
- Strong assertiveness and communication skills
- SAP knowledge (several years of experience), SD module advantageous
- Fluent German and English language skills, both written and spoken
- Applications from severely handicapped people are welcome.
Employee need to be able to speak fluent English