Role Summary:
A dynamic support role focused on enhancing the efficiency, structure, and data-driven performance of the Key Accounts (KA) team. The Intern will leverage automation, process improvement, and effective communication to ensure the reliability of KPIs, streamline workflows, and elevate the overall service delivery for our clients.
Expectations:
- Automatising the tracker and KPIs tools of the KA team to obtain reliable results on their KPIs.
- Helping to review audit reports (2 reports per week) and sending the alert emails in case of Non-conformities for a French account
- Helping the KA leader to bring structure to his projects, clarifying each step of the processes.
- Supporting the KA Leader to Implement, execute, and measure Key Performance Indicators to drive projects and ensure timing delivery and reliability of results.
- Efficiently communicate with different internal teams to make sure that every detail is being considered for our Key Accounts.
- Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving Audit protocols.
Side Project -> improving the workflow of the KA:
- Conducting a gap Analysis:
- what information does client/Sales in Charge (SIC)/KA need?
- what is in QIMA system?
- what is in the trackers?
- Review of the workflows:
- Simplification of the different systems to only keep needful information
- Providing the needful information in an actionable way for KA and SIC
- Objectives:
- Increased efficiency of coordinators works by removing wastes time and duplication of work
- Reduce demand of coordination information/status by email to the strict minimum