As the first point of contact for clients, families, Care Professionals, and members of the public, you will play a key role in creating a welcoming and professional experience for everyone who contacts our office.
Key Tasks
Answering telephone and email enquiries professionally and efficiently
Welcoming visitors and ensuring a positive first impression of Home Instead
Providing administrative support to the office team
Maintaining accurate records and documentation
Supporting recruitment, training, and care operations with general administration tasks
Assisting with office coordination and scheduling activities where required
Providing additional cover during annual leave and planned staff absences
Ideal Candidate
Friendly, approachable, and confident communicating with people from all backgrounds
Highly organised with excellent attention to detail
Proficient in Microsoft Office and general IT systems
Able to work independently and manage your workload effectively
Reliable, flexible, and willing to provide additional holiday cover when needed
Passionate about delivering excellent customer service
Willing to complete an Enhanced DBS
Previous reception, administration, or customer service experience would be beneficial.
If you are looking for a rewarding role where your organisational skills, professionalism, and friendly personality can make a real difference, we would love to hear from you.
What happens next?
As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours
We will arrange an interview with you
If you’re successful, you can be working with us ASAP
Congratulations! You’ll then be part of our fantastic care team here at Home Instead
Apply now to start your care journey with us