Duties and Responsibilities:
- Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
- Develop and implement service department processes to optimize efficiency and workflow.
- Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
- Monitor and analyze department KPIs to drive improvement and maximize profitability.
- Provide training, development, and mentorship to service team members.
- Maintain compliance with all dealership policies, procedures, and industry regulations.
- Oversee the scheduling of work, staff shifts, and labor management to control costs.
- Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
- Collaborate with other dealership departments to promote a cohesive work environment.
- Forecast department goals, manage budgets, and align operations with overall dealership objectives.
- 3-5 years of experience as a Service Manager in an automotive dealership setting.
- Comprehensive understanding of automotive service repair and maintenance processes.
- Proficiency with dealership management software and other computer applications.
- Strong customer service, communication, and interpersonal skills.
- Demonstrated ability to lead, manage, and motivate a team effectively.
- Exceptional organizational and problem-solving abilities.
- High school diploma or equivalent.
- Valid driver’s license with a clean driving record.
- Ability to pass pre-employment background checks, MVR, and drug testing.
Preferred Qualifications:
- Experience with the Cadillac/GM brand and familiarity with OEM standards.
- Additional training or certifications related to automotive service management.
Benefits:
- Medical, dental, vision insurance
- 401k plan with company match
- Paid Time Off accrual
- Closed for Thanksgiving day and Christmas day
- Employee discounts on purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEO guidelines.
(The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)