About Twelve
Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach and working exclusively with vetted and approved partners.
Job Summary:
We are seeking an experienced Account Manager to lead and grow our Specialty or Mass Retail business. This role is responsible for managing day-to-day account operations, driving sales performance, and building strong relationships with retail partners. The ideal candidate has a background working with large retail accounts from a distributor or multi-brand environment and is highly skilled in analytics, forecasting, and retail execution.
Responsibilities :
- Manage, develop and grow the relationship with buyers and cross-functional teams
- Proactively manage all new client briefs through production
- Own sales performance and deliver against revenue, margin, and growth targets
- Lead assortment planning, item setup, and ongoing product lifecycle management
- Analyze sales data, trends, and performance metrics to identify opportunities and risks
- Prepare and present regular business reviews, line reviews, and selling reports
- Manage promotional planning, pricing strategies, and markdown agreements
- Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
- Monitor inventory levels, replenishment, and in-stock performance to optimize sell-through
- Drive forecasting and demand planning to support business growth
- Ensure compliance with retailer requirements, timelines, and operational processes
- Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups
- Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities
- Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful
Requirements:
- 5+ years of account management experience with a major retailer (Target strongly preferred)
- Experience working on the distributor/vendor side (not exclusively brand-direct retail)
- Experience outside of vertical/direct-to-consumer brands
- Proven track record of meeting or exceeding sales targets
- Strong understanding of retail math, margin structure, and promotional planning
- Experience managing markdowns, trade spend, and retail negotiations
- Advanced proficiency in Excel and data analysis; experience with retail reporting tools
- Excellent communication and presentation skills
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Background in multi-brand, wholesale, or distributor environments
- Strategic thinking with a strong analytical mindset
- Relationship-building and negotiation skills
- Results-driven with a focus on execution
- Ability to translate data into actionable insights
What you can expect:
- Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
- Mental Health Mondays: once a month our offices close globally (that's 12 additional days per year)
- Generous Paid Time Off – Including your birthday, personal days, time-off around holidays.
- Paid Parental Leave
- Summer Fridays
- Discretionary bonuses
Salary: $90-$105k depending on experience
Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.