The Role
The Services Engagement Manager (SEM) is responsible for setting our R&D and Quality Cloud customers up for success and representing the entire value proposition and effort behind a R&D and Quality Cloud Implementation.
This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.
With a passion for Software Implementation and expertise in Life Sciences R&D and Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with strategic alignment of the team prior to project start.
What You’ll Do
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva’s best practices
- Position integration development, migration, training and other services that may be needed for a successful customer experience
- Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly
- Travel estimate: Less than 25% (within China)
Requirements
- 3+ years of experience delivering or selling software services, software service delivery background is a must.
- Direct experience in Life Sciences with R&D or Quality experience
- Strong written and verbal communication skills in both Chinese and English
- Ability to engage audiences of varying perception levels (IT and Business)
- Team player attitude
- Bachelor’s Degree required
- Candidate must be based in Shanghai or Suzhou and have the legal right to work
Nice to Have
- Experience with Cloud-based solution deployment / implementation and agile methodologies
- Background includes exposure to compliance and validation standards in the Life Sciences industry
- Proven success selling services