SPARK YOUR CAREER™ as an Administrative Assistant / Sales Coordinator by joining RALCO Electric & Generator in Westport, MA!
RALCO Electric & Generator is a full-service electrical company that has been in business for over 40 years and has built a solid reputation as a leader in the electrical industry in Massachusetts and Rhode Island.
Working at RALCO offers the opportunity to be part of a team committed to quality service, strong customer relationships, and professional growth. We are looking for an organized, proactive, and detail-oriented individual to support our generator sales department and assist with day-to-day administrative needs. At RALCO, you will be valued as a person and a professional! We are small enough to care but big enough to provide opportunities to grow in a rewarding career. Join the RALCO team today!
As an Administrative Assistant / Sales Coordinator you will:
- Provide professional and timely communication with customers and prospective customers by phone and email.
- Prequalify prospective customers before scheduling site visits, explaining the advantages and differences between RALCO and its competitors.
- Document customer needs, priorities, and project timelines in HubSpot CRM.
- Schedule site visits, coordinate calendars, and prepare information for outside sales representatives.
- Follow up with prospects and customers regarding appointments, outstanding proposals, and next steps.
- Maintain accurate customer records, notes, tasks, and sales opportunities in CRM.
- Monitor outstanding quotes, overdue follow-ups, and stalled projects, communicating concerns to the appropriate team members.
- Prepare and update weekly reports, spreadsheets, and sales scorecards.
- Assist with data entry, document preparation, filing, correspondence, and general office responsibilities.
- Support management and team members with administrative tasks and special projects as assigned.
Minimum Qualifications and Requirements:
- Experience in administrative support, customer service, sales coordination, or a similar role.
- Strong organizational skills and attention to detail.
- Professional phone, email, and interpersonal communication skills.
- Ability to prioritize multiple tasks, adapt to changing needs, and follow through independently.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Experience with HubSpot or another CRM system is a plus.
- Experience in generators, electrical services, construction, or another home service industry is helpful, but not required.
- Strong communication, problem-solving, and time-management skills.
What Success Looks Like:
- Customer inquiries receive timely and professional responses.
- Appointments are scheduled when prequalification criteria are met.
- Customer records, sales opportunities, and follow-up activities are accurate and up to date.
- Appointments and project handoffs are well coordinated.
- Administrative responsibilities are completed reliably and on time.
- Concerns are communicated promptly, and ownership is taken to help deliver a positive customer experience.
Benefit Details:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Match
- Life Insurance and AD&D
- Supplemental Insurances
- Generous Paid Time Off
RALCO Electric & Generator is an Equal Opportunity Employer/Veterans/Disabled.