Are you a friendly, resourceful multitasker who thrives in a fast-paced environment? Our Township is seeking a Receptionist who will serve as the welcoming face and voice of our organization. This is a busy, high-visibility position that requires grace, professionalism, and strong communication skills.
Key Responsibilities:
- Greet and assist visitors with warmth and efficiency.
- Answer and route incoming calls, often juggling multiple lines and walk-in inquiries.
- Use problem-solving skills to determine the appropriate department or staff member for each caller, especially when callers are unsure or frustrated.
- Handle situations where callers are unhappy about reaching voicemail, and work to resolve concerns diplomatically.
- Maintain a calm and courteous demeanor while managing competing demands.
- Represent the Township with positivity and professionalism at all times.
Ideal Candidate:
- Skilled in multitasking and prioritizing under pressure.
- Comfortable asking clarifying questions to direct calls appropriately.
- Able to de-escalate tense interactions with tact and empathy.
- Has a strong sense of responsibility as the first point of contact for the public.
Qualifications:
- 2 years of professional experience in an office environment.
- Proficiency in computerized office environment including the Microsoft Office Suite of products.
- Superior customer service skills as this position is highly involved with the public.
- Professional in appearance, attitude and work products.
- Ability to work at a very fast past with little supervision.
- Capable of successful passing of drug/alcohol screenings.
- Excellent verbal and written communication and problem-solving skills.
- Ability to work as part of a team and independently with self-directed priorities and to operate in efficient and organized manner with strong work ethic and initiative.
- Ability to properly handle material of a highly confidential nature and exercise discretion.
- Possession strong attention to detail.