About Zenus
Zenus' mission is to facilitate banking beyond borders.
Operating in over 150 countries, we enable people and businesses to open a US bank account online, without the need to be a US citizen, resident, or a company registered in the US, opening up the security, stability, and freedom of US banking to the world.
Our state-of-the-art technology, exclusive partnerships, and proprietary processes are now being made available via our embedded banking services to enable other businesses to create innovative financial experiences for their customers.
Position Summary
The Visa Project Coordinator supports the launch and ongoing servicing of Zenus Bank’s Visa card programs. The role serves as the day-to-day coordination contact for card program managers and connects them with Visa, the card processor, and internal teams to move implementations forward, resolve service issues, and support successful program launches.
The coordinator manages project follow-up, supports the setup of new Bank Identification Numbers (BINs), and maintains clear communication throughout implementation and ongoing operations.
Key Responsibilities
- Program Manager Servicing
- Serve as the primary coordination contact for assigned card program managers, handling service requests, implementation questions, and operational follow-up.
- Maintain a record of requests, issues, owners, priorities, and target dates; provide updates and escalate overdue or unresolved items.
- Coordinate recurring service meetings and communicate program changes, incidents, maintenance windows, and required actions.
- New BIN and Card Program Setup
- Coordinate requests for new BINs and associated card programs with Visa, the processor, and relevant internal teams.
- Collect business requirements, prepare and track required forms and submissions, and follow up on approvals, allocation, and configuration.
- Support setup of program parameters, card products, issuance arrangements, and processing requirements; confirm that approved configurations are documented and validated before launch.
- Integration and Implementation Support
- Maintain implementation plans, milestones, dependencies, action logs, and launch checklists for new programs and enhancements.
- Coordinate technical discussions among program managers, the processor, and Zenus Technology and Operations teams, including API integration, core banking connectivity, and operational workflows.
- Organize testing and user acceptance activities; track defects, retesting, required certifications, and outstanding launch dependencies.
- Coordinate readiness reviews, obtain required sign-offs, and support launch activities, stabilization, and handover to ongoing operations.
Communication and Operational Coordination
- Act as the communication link between program managers, Visa, the processor, and internal stakeholders; document decisions, responsibilities, and next steps.
- Coordinate with Operations, Finance, Compliance, Fraud, Risk, and Information Security to address program requirements and implementation dependencies.
- Route authorization, issuance, settlement, reconciliation, dispute, and processing issues to the appropriate teams and track them through resolution.
- Maintain current program records, approved configurations, meeting minutes, procedures, and implementation documentation.
- Prepare concise status reports covering project progress, service issues, risks, decisions needed, and upcoming milestones.
- Track relevant Visa and processor communications and coordinate assigned changes with responsible teams.
Qualifications
- Bachelor’s degree in business administration, finance, information systems, project management, or a related field, or equivalent practical experience.
- Two or more years of experience in card operations, payments, fintech implementations, client servicing, or project coordination.
- Working knowledge of card issuing, BIN setup, program manager relationships, and card processor operations.
- Experience coordinating projects, maintaining action logs, and managing multiple stakeholders and deadlines.
- Strong written and verbal communication skills, attention to detail, and a service-oriented approach.
- Ability to understand technical requirements and translate them into clear actions for business and technical teams.
- Proficiency with Microsoft Office and project or service management tools.
- Preferred Experience
- Experience with Visa issuing programs, BIN sponsorship, or embedded card programs.
- Exposure to processor integrations, APIs, testing, card production, digital wallets, and tokenization.
- Familiarity with settlement, reconciliation, disputes, fraud monitoring, and card data security requirements.
- Professional proficiency in English and Spanish.
- Measures of Success
- Timely completion of implementation milestones and BIN setup activities; responsive program manager servicing; accurate project records; timely escalation and resolution of issues; and complete launch documentation and operational handovers.
Our Values & Culture
Go Beyond
Our people take ownership and accountability for everything they do, looking to exceed expectations on all fronts.
In This Together
We always treat our colleagues, partners, and clients with respect and hold ourselves to the highest standards of integrity.
You Grow. We Grow.
We encourage our team to constantly develop themselves and always be learning. We believe this is the best way to ensure Zenus offers the best services and continues to grow.