Part-Time Receptionist & Customer Account Administrator The Part-Time Receptionist & Customer Account Administrator provides essential on-site office management and customer account administration support for Azelis Industrial Chemicals. This dual-function role is responsible for coordinating daily West Chester office operations, visitor reception, executive and supplier meeting support, customer lead administration, mailing activities, and sales support functions. The position serves as a primary point of contact for office operations and customer lead management while ensuring timely and accurate administrative support. Customer Lead & Account Administration Manage the Leads inbox and assign leads to the appropriate Account Manager or Technical Sales Representative (TSR). Forward leads to the appropriate Sales Support employee for entry and processing. Manage portal access requests and coordinate customer access approvals. Generate and distribute monthly Hi-Lo reports. Maintain accurate lead and account records. West Chester Office Operations & Administrative Support Serve as the primary on-site administrative resource for the West Chester office. Monitor and order office supplies, beverages, snacks, and meeting materials. Maintain reception, common areas, kitchens, and conference rooms. Collect, sort, distribute, and route incoming mail, invoices, checks, and packages. Coordinate forwarding of checks and applicable documents to Dallas processing locations. Coordinate monthly office lunches and office events. Corporate, Executive, Supplier & Training Meeting Support Coordinate room reservations and meeting logistics. Arrange catering, refreshments, supplies, and meeting materials. Support executive visits, supplier meetings, customer meetings, and training events. Provide room setup, visitor assistance, and post-meeting cleanup. Visitor Reception & Business Coverage Welcome and assist customers, suppliers, executives, and visitors. Coordinate visitor arrivals and communicate schedules to meeting hosts. Provide on-site office coverage for meetings, deliveries, and visitors. Trade Show & Sales Meeting Support Package, label, and ship literature, line cards, promotional items, and event materials. Support trade show preparation and logistics. Assist with National Sales Meeting materials, swag bags, and shipments. Key Competencies Customer Service, Professionalism, Communication, Organization, Multitasking, Attention to Detail, Time Management, Teamwork, Confidentiality, Initiative, Adaptability, and Problem Solving. Qualifications At least 2 years of administrative, office operations, customer account support, or related experience preferred. Strong Microsoft 365 skills including Outlook, Excel, Word, Teams, and PowerPoint. Ability to learn Microsoft Dynamics 365 and other ERP/CRM systems. Experience coordinating meetings, visitors, catering, shipments, and office supplies preferred. Strong written and verbal communication skills. Ability to prioritize competing priorities and meet deadlines. Ability to appropriately handle confidential business information. Ability to work a consistent part-time schedule on-site in West Chester, Ohio. Work Environment & Physical Requirements Office-based role involving sustained computer work, walking between common areas and meeting rooms, room setup, restocking supplies, and handling mailings and shipments. Occasional lifting and movement of packages, office supplies, and meeting materials may be required. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. Essential On-Site Requirement This position is designated as an essential on-site role. Regular physical presence at the West Chester office is a fundamental requirement due to responsibilities involving reception coverage, visitor management, executive and supplier meetings, mail and package handling, office operations, and business continuity needs. Schedule adjustments or early arrival may occasionally be required based on business activities. Additional Responsibilities Follow company policies, procedures, compliance requirements, safety standards, and Responsible Distribution principles. Perform other duties and special projects as assigned. This document is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation. Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here. Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected].

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