🍦🐮 Become a Sweet Cow Shift Lead!
Love ice cream and leading a team? Sweet Cow is looking for friendly, high-energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast-paced environment and knows how to inspire a crew, this role is for you! Our mission is simple: Make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet.
We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.
Why You’ll Love It Here:
💙 Sweet Leadership – Lead amazing teams and keep the good vibes going!
🩵 Sweet Shop Energy – Fast-paced, people-focused, and never boring
💙 Sweet Perks – FREE ice cream every shift + discounts for friends & fam
🩵 Sweet Growth – Expand your leadership skills & grow with the company
What You’ll Do:
🍦 Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers
🧹 Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
👏 Be a team coach – lead by example, and maintain positive momentum
💵 Oversee transactions – ensure smooth, accurate POS and cash handling
🐮 Be the vibe – create and foster a fun, memorable experience for customers and crew
🧠 Problem-solve and communicate – support your team and solve real-time issues
🔐 Open and close the shop – take responsibility for key daily operations
Your Contribution and Responsibilities:
Focus on Customers and Community
- Provide consistent, positive, and engaging customer experiences
- Foster and uphold a customer-centric shop culture
- Address real-time customer needs through genuine care and authentic human connection
Execution
- Utilize and oversee established systems, tools, and procedures to uphold standards
- Contribute to a culture of accountability, purpose, and pride during the shift
- Delegate tasks based on customer flow and necessary action items
- Ensure effective execution of daily operations
- Thrive in a fast-paced environment with a positive attitude
- Demonstrate excellence across all areas of shop operations
- Assume the role of the on-duty manager
Communicate with Impact
- Utilize open and direct communication
- Communicate clear and detailed shop and team needs to the shop leadership team
- Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
- Communicate your schedule and availability proactively
Grow With Us!
🚀 Assistant and General Manager – build and grow strong shop teams and community relationships
What We Need from You:
✔️ Can work at least 3 shifts per week (15+ hrs)
✔️ Open availability. We need team members with flexible availability.
Regardless of how many shifts you want to work, your availability must include:
4 daytime shifts (open-4 pm) Mon-Fri
OR
2+ closing shifts Mon-Thu, 2+ closing shifts Fri-Sun, and 1+ daytime shifts Sat-Sun
✔️ Able to lift up to 50 lbs & stand for the full shift
✔️ 18+ years old
✔️ Commitment to schedule adherence, continued training, and growth
✔️ Have at least six months of experience delegating and/or coordinating the tasks of two or more employees
✔️ Have at least six (6) months of experience in a related service industry
Compensation:
💵 $23 per hour ($15.00 per hour + $8.00/hr average in tips)
Perks & Benefits:
🍦 Free ice cream every shift plus off-duty discounts
😍 Making peoples’ day, every day
🎟️ Discounted employee merch store
🏥 50% employer-paid health insurance for qualifying employees
🦷 Dental and Vision plans available (employee-paid)
🤧 Paid sick leave as outlined in HFWA
🐮 401K with a 4% match
Ready to join the sweetest team in town? Apply now & let’s make some magic! 🍦🐮🎉
Applications accepted on an ongoing basis.